Privacy & Policy

Last updated: March 2026

1. Who are we?

Israya Store is an online boutique specialising in Moroccan traditional clothing (caftans, takchitas, jellabas and accessories).

As the data controller of your personal data, we are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR – EU 2016/679).

2. Data collected

When placing an order:

  • First and last name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment data (processed securely via our providers — we have no access to your full banking details)

When creating an account:

  • First and last name, email address, encrypted password

While browsing:

  • IP address, browser type, pages visited, session duration (via cookies)

Via our newsletter:

  • Email address, communication preferences (via Omnisend)

3. Purposes of processing

  • Processing and delivering your orders
  • Managing your customer account
  • Sending order confirmations and shipping notifications
  • Sending marketing communications if you have consented
  • Improving our website and services
  • Complying with our legal and accounting obligations
  • Preventing fraud

4. Sharing your data

Your data may be shared with:

  • Delivery providers: DHL, PostNL, bpost, FedEx, Mondial Relay, DPD
  • Payment providers: Stripe, Mollie or other secure processors
  • Marketing tools: Omnisend, Meta Ads, Google Ads (anonymised data or via pixel with your consent)

We never sell your personal data to third parties.

5. Data retention periods

Type of data Retention period
Order data 7 years (legal obligation)
Customer account Until deletion + 1 year
Newsletter Until unsubscription
Cookies 13 months maximum

6. Your rights

Under the GDPR, you have the following rights:

  • Right of access — obtain a copy of your personal data
  • Right to rectification — correct inaccurate data
  • Right to erasure — request deletion of your data
  • Right to data portability — receive your data in a structured format
  • Right to object — object to marketing processing

To exercise your rights: contact@israyastore.com — We will respond within 30 days.

You may also lodge a complaint with the Belgian Data Protection Authority: autoriteprotectiondonnees.be

7. Cookies

  • Essential cookies: shopping cart, login (no consent required)
  • Analytical cookies: Google Analytics
  • Marketing cookies: Meta Pixel, Google Ads

You can manage your preferences via the consent banner displayed on your first visit, or through your browser settings.

8. Contact

ISRAYA
Brusselstraat 88, 1702 Groot-Bijgaarden, Belgium
Phone: 0485/448.454
Email: contact@israyastore.com
VAT: BE0650.567.122