Delivery and return

DELIVERY

We deliver in Belgium and worldwide. Delivery costs are offered in Belgium. Your order will generally be shipped within 3 to 5 working days (in Belgium and unless otherwise indicated on the product pages) A confirmation email with your tracking number will be sent to you when your package is shipped.

RETURN

You have received your items but the size or cut does not suit you? Don’t worry, you have 15 days from the date of receipt of your package to return the products concerned to us.

All requests for returns or exchanges must be sent directly by e-mail to our customer service department at contact@israyastore.com. The customer must attach to his request, the order number concerned by the return, the designation of the product(s) concerned by the return, and specify whether it is a request for exchange or reimbursement.

For a compliant return, the Dresses must be unworn, unwashed, unaltered, with their label, returned in their original packaging, and accompanied if possible by the delivery note received in the order. If you do not comply with these obligations, we may deduct an amount up to the full value of the item, depending on the devaluation that your treatment of the product has caused.

For a first exchange of an order sent to Belgium, the return is free, we provide you with a prepaid return label.

Following receipt of the return and its processing, we proceed to the creation of a credit note in the form of a gift card valid for 1 year for an amount equal to the value of the returned items and the costs of delivery if the order is returned in its entirety. You can then place a new order on all of our references.

When returning for a definitive refund or for a second exchange or for any order shipped outside mainland France, it is up to the customer to organize the return and pay the shipping costs, except in the case where he has received a product presenting a manufacturing defect or not corresponding to the initial order. In the case of a partial refund of an order, the outward delivery costs will remain your responsibility.

No refund, exchange or credit note will be made before receipt of the returned products.

To this end, please return the item(s) to the following address:

Chaussée de Gand 92, B-1080 Brussels

We advise you to choose a mode of transport with tracking number. Without tracking number, we will not accept any claim. In addition, parcels for which the identification of the customer (surname, first name, address, order number) will not be possible, will be refused.

Your credit note or refund will be made within 15 days of receipt of your items and automatically to the account associated with the credit card used during payment or to the PayPal account used for payment.